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Wheelchair and other assistance

[A service that allows you to make a reservation for assistance by station Station staff on the web has started on April 24（Thu.）]

It is a convenient service that can be reserved 24 hours a day, so please use it.
Please check our Notification for more information.

When you use it, you can ask by Station ticket gate counter or Station staff intercom and Station staff will respond.
In addition, depending on the situation, such as outside the Ticket gate counter’s opening hours or when Station staff is temporarily absent even during business hours, you may have to wait for the information to be announced, so if you Notification the date and time of use in advance on the web or Telephone, etc., we will be able to provide you with smoother guidance

Learn more about Ticket gate counter 's opening hours

Contact information in advance

  • Online assistance reservation system (Passenger Assistance)

    Please make a reservation via the following web page. Reservations are available 24 hours a day.
    https://www.passengerassistance.jp Open in a new window

  • Hankyu Railway Call Center

    0570-089-500 (available at local rates from fixed Telephone)
    06-6133-3473
    [Business hours: 9:00~19:00 on weekdays and weekends and holidays]
    * Assistance reservations outside of the above hours will be forwarded to each station for connection.

  • Each Station ticket gate counter

Please also see our Privacy Policy for details on how we handle the information of passengers who require assistance with boarding and disembarking.

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