个人信息保护方针

Hankyu Railway (“the Group”) believes that companies have an important obligation to appropriately manage and protect personal information that can be used to identify a customer, such as the customer’s name, address, telephone number and e-mail address (hereafter, “personal information”). Accordingly, the Group has set forth Privacy Policy Guidelines (“Policy Guidelines”) as follows.

1. Scope

These Policy Guidelines shall apply to all personal information handled by the Company.

2. Legal compliance

The Group shall comply with laws, governmental ordinances, national guidelines and other regulations regarding the handling of personal information, provided that those regulations are established in Japan.

3. Internal structures

The Group has put in place internal structures to facilitate the management of personal information, including by forming a department to oversee the protection of personal information and by assigning supervisors responsible for managing personal information in each of its departments.

4. Use of personal information

Whenever using personal information, the Group shall define the purpose of use of personal information and restrict the use of information to the scope necessary to achieve that purpose.

5. Acquisition of personal information

The Group shall acquire personal information using lawful and appropriate means.

6. Accuracy

The Group shall take appropriate measures to ensure that the personal information in its possession is accurate and up-to-date.

7. Security

The Group shall take necessary and appropriate measures to ensure the integrity of the personal information in its possession so as to prevent unauthorized access, loss, destruction, alteration, improper disclosure, or other misuse.

8. Supervision of subcontractors

When outsourcing the handling of personal information, the Group shall implement the necessary and appropriate supervision to ensure contractors manage personal information safely.

9. Disclosure and modification of personal information

The Group shall accommodate requests by individuals to access or modify their personal information in an appropriate manner and in accordance with predetermined procedures.

10. Inquiries concerning personal information

Inquiries concerning personal information shall be accepted and processed by the following contact point.

<Contact Point>
Group Planning Division, Public Relations Dept. Hankyu Hanshin Holdings, Inc.

11. Ongoing improvements

The Group shall conduct periodic audits and review and improve its internal guidelines and structures on an ongoing basis to ensure that personal information is appropriately protected.

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