FAQs

General

From what age are train tickets required?
A child’s fare is required for children aged six years or older but younger than twelve years. The child’s fare is half the price of the adult’s fare. (Values less than ten yen for the child’s fare are rounded up to the nearest ten yen. Elementary schoolchildren aged twelve years are included in the scope of child’s fare. Preschool children aged six years are exempt from the child’s fare. )
How can I buy a ticket from a ticket machine?
Check the fare to your destination in the fare table posted above the ticket machine. Then insert the cash into the ticket machine and tap the button for the price equal to your fare. No credit card may be used for buying a ticket from a ticket machine.For more details, click here.
Are IC cards acceptable?

The IC cards listed below are acceptable on the Hankyu Railway. For how to charge cash onto an IC card, click here.
PiTaPa is the only acceptable IC card at station kiosks and for beverage vending machines.

Are train announcements made in foreign languages?
Train announcements are only made in Japanese, except for the Kyo-train, which are tourist limited express trains that travel between Umeda and Kawaramachi on weekends and holidays. Line names and station names in English are added to route maps and other signs on the trains. For more details about Kyo-train, click here.
Are express and seat reservation fees required to ride a limited express train?
No express or seat reservation fees other than the fare are required on any trains of the Hankyu Railway.
Is Wi-Fi service available in some areas of stations?
The HANKYU HANSHIN WELCOME Wi-Fi service is available to foreign tourists free of charge in stations of Hankyu Railway, with limitation to the number of accesses. For more details, click here.

HANKYU TOURIST PASS

Where can I buy a HANKYU TOURIST PASS?
Major locations for purchase
Umeda: Hankyu Tourist Center, OSAKA-UMEDA in Hankyu Umeda Station, Hotel New Hankyu Osaka, etc.
Kyoto: HANKYU Tourist Information Center, KYOTO in Hankyu Kawaramachi Station
Kansai Airport: Kansai Tourist Information Center in the arrival lobby for international flights
For more details, click here.
How long is the pass valid?
One and two-day passes are available.
Is a child’s tourist pass available?
Tourist passes are for adults only (no child’s pass).
Can I buy a tourist pass with my credit card?
Only cash payment is accepted for tourist passes in Japan.
Do I need anything when I buy a tourist pass?
You will be asked to present a passport that qualifies you for a short-term stay.
How can I use a tourist pass?
Insert the tourist pass into the ticket gate before you get on and after you get off the train at the station. (Please take care not to leave your tourist pass behind.) For more details, click here.
Is a tourist pass re-issued in case of loss?
The tourist pass cannot be re-issued.
Are refunds available after buying a tourist pass?
No refunds are available whether the tourist pass has been used or not.
Do I need to present identification when purchasing a tourist pass in Japan?
You will be asked to present a passport that qualifies you for a short-term stay for sightseeing.
What is the maximum number of tourist passes that I can buy?
Only single one-day or two-day passes can be bought at a time per person.
When I buy tourist passes for more than one person, do I need to present the passports of all persons?
When you buy tourist passes for more than one person, you will be asked to present the passports of all persons.
Where can I buy a limousine bus ticket combined with a tourist pass?
That ticket can be bought at an overseas travel agency or at Hankyu Tourist Center, OSAKA-UMEDA in Hankyu Umeda Station.
Can I buy a bus ticket for a round trip?
No, you cannot. Only one limousine bus ticket can be bought for each tourist pass purchased.
Do you have a timetable for the limousine bus?
Please visit the website of Osaka Airport Transport.

Sightseeing

Do you recommend any tickets for sightseeing in Osaka?

At Hankyu Tourist Center, OSAKA-UMEDA in Hankyu Umeda Station, you can buy a one-day train ticket for the Osaka municipal subways and buses combined with admission tickets to popular sightseeing spots (e.g. Osaka Castle, Tsutenkaku Tower) (please note that Hankyu Lines cannot be used with the basic version of this ticket).

OSAKA AMAZING PASS (basic version): 2,300 yen per adult (two-day tickets are not available at Hankyu Tourist Center, OSAKA-UMEDA).
For more details, click here (explanation in English, Chinese, and Korean are available).

Do you recommend any tickets for sightseeing in Kobe?

At Hankyu Tourist Center, OSAKA-UMEDA in Hankyu Umeda Station and at HANKYU Tourist Information Center, KYOTO in Hankyu Kawaramachi Station, you can buy a one-day ticket combined with a spa ticket (Arima Onsen Taikou-no-yu) and a one-day climbing ticket combined with tickets for the Rokkosan cable car and bus.

Arima Onsen Taikou-no-you Coupon (Hankyu version): 2,770 yen per adult (Please note that this ticket is invalid during some seasons.)

ROKKOSAN TOURIST PASS: 1,000 yen per adult (Hankyu Lines cannot be used with this pass. Please buy this pass together with the HANKYU TOURIST PASS.)
For more details, click here.

Do you recommend any tickets for sightseeing in Kyoto?

At HANKYU Tourist Information Center, KYOTO in Hankyu Kawaramachi Station, you can buy a ticket for riding subways and buses. (Please note that Hankyu Lines cannot be used with these tickets.)

Kyoto City Bus & Kyoto Bus One-Day Pass:
500 yen per adult, 250 per child

Kyoto Sightseeing One-day / Two-day Pass for municipal subways/buses and Kyoto Bus
One-day pass: 1,200 yen per adult, 600 yen per child; Two-day pass: 2,000 yen per adult, 1,000 yen per child
For more details, click here (explanation in English, Chinese, and Korean are available).

What is the route to go from Kyoto to Nara?

Get off at Hankyu Karasuma Station and take a train for Kyoto Takeda at Subway Shijo Station.

At Subway Takeda Station, change to the Kintetsu Kyoto Line (only some trains go straight from Shijo to Nara).

At Subway Kyoto Station, change to the Kintetsu Line or the JR Line.

Hankyu Tourist Center, OSAKA-UMEDA
HANKYU Tourist Information Center, KYOTO

What are your business hours?
From 8:00 to 17:00. We are closed only on January 1.
In what languages are your services available?
We provide services in English, Chinese, and Korean.
Is Wi-Fi service or Internet connection available?
The HANKYU HANSHIN WELCOME Wi-Fi service is available to foreign tourists free of charge with limitations on the number of accesses.
At Hankyu Tourist Center, OSAKA-UMEDA in Hankyu Umeda Station, a paid service is available to use PCs connected to the Internet.
Can I exchange my currency for Japanese yen at your center?
No, but you can use a Seven Bank ATM to withdraw Japanese yen using a credit card issued in your country.
Could you arrange plane tickets and Shinkansen tickets for me?
No.
Could you arrange hotels and taxis for me?
We can provide relevant information but cannot make the arrangements for you.
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