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Assistance for wheelchair users, etc. - advance reservation required.
About

We accept advance reservations (free of charge) via the web or Telephone.
Ticket gate counter’s opening hours Even outside or during business hours, if your Station staff is temporarily absent, depending on the situation, you may have to wait for your visit. Please make a reservation in advance for a smoother process.
Even if you do not have a reservation, please request Station ticket gate counter or Station staff intercom when using the service, and Station staff will guide you.

For details on how we handle information about customers who require assistance with boarding and alighting, please refer to our Privacy Policy.

How to make a reservation in advance

Assistance Web Reservation System
(PA Passenger)

You can make a reservation online anytime, anywhere.
(We recommend making your reservation at least 30 minutes before departure.)

*Account (membership) registration is required for first-time users. From next time onwards, you can make reservations smoothly by simply logging in.

How to use the service

  • STEP 01

    After registering an account (member),
    Please enter your departure station, arrival station, and date and time.

  • STEP 02

    A list of available routes will be displayed.
    Please select your preferred route and support details, then submit the form to complete your request.

  • STEP 03

    Notification of your reservation will be sent to station Station staff.
    After the station Station staff is confirmed, you will receive a "Reservation Confirmation Email."​

  • STEP 04

    Please arrive at the meeting point (Ticket gate) at least 10 minutes before your reserved departure date and time and present either the "Reservation Confirmation Email" or the "PA Passenger Request List (Future Requests) Screen" to the station Station staff.

    Station Station staff are prepared at both boarding and alighting stations according to your reserved time.

User Guide (Instructions)

We'll show you how to use it clearly with videos and guidelines.

Hankyu Railway Call Center

0570-089-500 (available at local rates from fixed Telephone)
06-6133-3473
[Business hours: 9:00~19:00 on weekdays and weekends and holidays]
* Assistance reservations outside of the above hours will be forwarded to each station for connection.

Each Station ticket gate counter

Advance reservations are accepted at each station Ticket gate. For details, please contact the station Station staff.

Learn more about Ticket gate counter 's opening hours

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