How to use Alternative transportation
In the event of a train being unable to operate, etc., with the cooperation of other railway companies, we may use the route of other railway company lines to the same destination as the Tickets you have Alternative transportation.
Available sections
Alternative transportation will only be carried out on the specified sections of other railway companies that correspond to the non-service section.
In addition, the range of use varies depending on the valid sector of the Tickets you have.
※ Alternative transportation If you are taking other routes within the section, you can choose any transfer station (including our line) and use it.
However, if you want to get off at a station outside the Alternative transportation section, you will need to pay a separate fare.
<Notes>
- The implementation of Alternative transportation and the target section will be determined according to the scope of inoperability, etc., so we will inform you each time. (You can check it on the Platform page, station information display, etc.)
-
If you use a means of transportation other than Alternative transportation (bus, taxi, etc.), you will be responsible for it.
The use of buses, taxis, etc. to the transfer station will also be borne by the customer.
※ Kyoto Municipal Bus "Nishioji Shijo ~ Nishioji Station" and "Nishioji Shijo ~ Shijo Kawaramachi" may be transported by bus.
Target Tickets (example)
| Alternative transportation Target Tickets | |
|---|---|
| 〇 | Commuter pass |
| Current regular tickets, coupon tickets, and Special ticket (including Digital special tickets (QR tickets)) *Limited to those who entered Ticket gate before the service was suspended, including the section where service was suspended. |
- Please present your Tickets from the railway company that supports transfers.
- When transporting by Kyoto Municipal Bus, please obtain a "Substitute Ticket" at Kyoto-kawaramachi Station, Karasuma Station, Omiya Station, Saiin Station, or JR Nishi-Oji Station before boarding the bus.
| The following Tickets ・The boarding pass is Alternative transportation is not available |
|
|---|---|
| × | IC card (excluding IC commuter pass) Credit Cards, etc. (Touch Payment) Usage outside of the commuter pass sector and PiTaPa segment designated discounts are not eligible for Alternative transportation. |
| Regular tickets, coupon tickets, Special ticket before use |
- Alternative transportation If you do not have an eligible Tickets, please use other railway companies at the regular fare.
How to use Alternative transportation
Passengers who have a Tickets (excluding IC cards, etc.) including the non-operable section that has entered the Ticket gate (start of travel) before the Alternative transportation is unavailable, etc., can use the .
Commuter passes can be used even before entering Ticket gate.
Target Tickets (example) and how to use it
| Ticket | Please present your Tickets to the Station staff. |
|---|---|
| Commuter pass | Ticket gate Please pass through the opportunity to participate. |
| coupon card | |
| Special ticket | |
| <Special> Bring your commuter pass for travel via Juso Station. If you use Alternative transportation at Osaka-umeda Station |
If you are using the Alternative transportation at Osaka-umeda station, please touch the "Juso Participation" machine installed next to the Information Counter (except for some parts) to participate. ※ Do not touch the Ticket gate machine. *For magnetic commuter passes, please present them on Station staff. |
- Please present your Tickets from the railway company that supports transfers.
- When transporting by Kyoto Municipal Bus, please obtain a "Substitute Ticket" at Kyoto-kawaramachi Station, Karasuma Station, Omiya Station, Saiin Station, or JR Nishi-Oji Station before boarding the bus.
If you enter the Ticket gate after the outage of the
| Alternative transportation Target Tickets | ||
|---|---|---|
| 〇 | Commuter pass | Ticket gate use the Alternative transportation after the aircraft has been played. At stations within the commuter pass section, you can enter and exit at the same station. |
| The following Tickets ・The boarding pass is Alternative transportation is not available |
||
|---|---|---|
| × | IC Card PiTaPa ICOCA etc. (Excluding IC commuter passes) |
Ticket gate Please pass through the opportunity to participate. Only when it is not possible to operate, admission will be canceled when participating at the same station. |
| Regular ticket | We will handle the Tickets, so please contact Station staff. | |
| Coupon ticket | ||
| Shareholders' multiple-ride pass (including special passes) | ||
| Credit Credit card, etc. (touch payment) | ||
| Shareholders' preferential travel pass | Ticket gate Please pass through the opportunity to participate. You can enter and exit at the same station. | |
- Alternative transportation If you do not have an eligible Tickets, please use other railway companies at the regular fare.
- In addition, the handling of Alternative transportation depends on the regulations of each railway company.
In the event of an inability to operate, we apologize for any inconvenience this may cause and thank you for your understanding.