Privacy Policy

Hankyu Railway (“the Group”) believes that companies have an important obligation to appropriately manage and protect personal information that can be used to identify a customer, such as the customer’s name, address, telephone number and e-mail address (hereafter, “personal information”). Accordingly, the Group has set forth Privacy Policy Guidelines (“Policy Guidelines”) as follows.

1. Scope

These Policy Guidelines shall apply to all personal information handled by the Company.

2. Legal compliance

The Group shall comply with laws, governmental ordinances, national guidelines and other regulations regarding the handling of personal information, provided that those regulations are established in Japan.

3. Internal structures

The Group has put in place internal structures to facilitate the management of personal information, including by forming a department to oversee the protection of personal information and by assigning supervisors responsible for managing personal information in each of its departments.

4. Use of personal information

Whenever using personal information, the Group shall define the purpose of use of personal information and restrict the use of information to the scope necessary to achieve that purpose.

5. Acquisition of personal information

The Group shall acquire personal information using lawful and appropriate means.

6. Accuracy

The Group shall take appropriate measures to ensure that the personal information in its possession is accurate and up-to-date.

7. Security

The Group shall take necessary and appropriate measures to ensure the integrity of the personal information in its possession so as to prevent unauthorized access, loss, destruction, alteration, improper disclosure, or other misuse.

8. Supervision of subcontractors

When outsourcing the handling of personal information, the Group shall implement the necessary and appropriate supervision to ensure contractors manage personal information safely.

9. Disclosure and modification of personal information

The Group shall accommodate requests by individuals to access or modify their personal information in an appropriate manner and in accordance with predetermined procedures.

10. Cookies

A cookie is a small text file that the website sends to your device for the purpose of keeping records. It identifies your device, typically your web browser, but it cannot identify you as an individual.

Some cookies are necessary to operate our website (e.g. establishing sessions), while other cookies provide enhanced functionality, gather analytical data to improve performance, or enable us or our AdTech partners to deliver personalized advertisements by tracking you across the internet.

Where legally required, you can choose whether to allow us or third-parties (our analytics and AdTech partners) to set cookies which are not strictly necessary for the functioning of the website via the cookie banner and settings provided on the website.

11. Inquiries concerning personal information

Inquiries concerning personal information shall be accepted and processed by the following contact point.

<Contact(EEA and UK residents)>
As we are based outside of the EU/UK, Article 27 GDPR/UK GDPR required that we appoint an EU representative/UK representative to handle certain data subject requests and queries. In compliance with this, we have appointed DataRep to act as our representative. Any queries requiring the input of our representative, should please be directed to them as follows:
contacting us on our online webform at, or mailing your inquiry to this address:
DataRep, The Cube, Monahan Road, Cork, T12 H1XY, Republic of Ireland
DataRep, 107-111 Fleet Street, London, EC4A 2AB, United Kingdom
PLEASE NOTE: when mailing inquiries, it is ESSENTIAL that you mark your letters for 'DataRep' and not 'Hankyu Railway', or your inquiry may not reach us. Please refer clearly to Hankyu Railway in your correspondence.

<Contact Point(Non EEA and UK residents)>
Group Planning Division, Public Relations Dept. Hankyu Hanshin Holdings, Inc.

12. Ongoing improvements

The Group shall conduct periodic audits and review and improve its internal guidelines and structures on an ongoing basis to ensure that personal information is appropriately protected.

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